Senior Software Engineer

Production monitoring & First response (L1/L2)

• Candidate should be ready to work on Production Support Activities in 24X7 Model and will be involved in Analysis and Resolution of Incidents.
• Monitor applications and infrastructure using agreed observability tools; respond to alerts and events.
• Perform initial diagnosis, impact assessment, prioritization, and ticket creation with clear evidence (logs, metrics, timestamps).
• Execute runbook steps to restore service quickly and safely.

Incident management

• Own incidents through to resolution within SLAs, escalating to L3/engineering when required with a well-formed handover.
• Participate in major incident bridges, provide timely updates, and track actions to closure.
• Capture incident timelines and contribute to post-incident reviews and RCA inputs.

Application & batch support (Java)

• Support Java services (start/stop, health checks, log analysis, JVM basics such as memory/GC symptoms).
• Support scheduled/batch processing: job monitoring, reruns, dependency checks, and reconciliation where applicable.

Database support (Oracle)

• Run operational SQL queries for validation and troubleshooting (read-only and approved scripts).
• Support Oracle-related incident triage: connectivity, session locks, slow queries symptoms, space issues (as per runbooks).
• Coordinate with DBA teams for deeper performance tuning and remediation.

Unix & Operational tasks

• Perform Unix operational activities: log review, file transfers, permissions, process checks, cron/job validation.
• Support middleware/integration touchpoints as needed (e.g., API connectivity checks, certificate expiry checks per procedure).

Cloud operations

• Monitor cloud-hosted services and respond to platform alerts (compute, storage, network, managed services).
• Support deployments and environment health checks; validate service readiness post-change.
• Raise and track cloud vendor/platform incidents wherever required.

Change & Release support

• Support production releases (including out-of-hours where required): Pre-checks, Verification, and rollback support.
• Ensure operational readiness: monitoring, alert thresholds, runbooks, and support handover are in place.

Continuous improvement

• Identify recurring issues and propose fixes: alert tuning, runbook improvements, automation opportunities.
• Maintain knowledge articles and support documentation; keep procedures current and usable under pressure.

Skills & Experience

• Experience in L1/L2 production support / application support / IT operations for critical services.
• Strong troubleshooting and communication skills, especially during high-severity incidents.
• Hands-on experience with:
  
  Java application support (logs, configuration, basic JVM troubleshooting).
  Oracle (SQL querying, operational checks, understanding of common failure modes).
  Unix/Linux (shell basics, processes, networking fundamentals, file systems).
  Cloud operations (AWS/Azure/GCP—monitoring, basic service triage, access/logs).
  • Familiarity with ITIL-aligned processes: incident, problem, and change management.