Technical Consultant
highradius
Job Description
- Provide technical support for product implementation across various clients in the UAT and Hypercare phase.
- Own and resolve technical issues through debugging.
- Troubleshoot technical problems in Cloud UAT environments.
- Develop tools and utilities to minimize technical issues.
- Create and maintain technical documentation such as knowledge base articles and FAQs for customers and internal teams.
- Collaborate with product development, platform, and other engineering teams to address customer feedback and enhance product quality.
- Continuously learn and stay current with the latest product features, updates, and technologies.
- Provide accurate information regarding products, services, policies, and procedures.
- Contribute to a team environment focused on achieving customer satisfaction.