Tooling & Automation Site Reliability Engineering (SRE), AVP

• Apply technical solutions to improve the stability of production environments.
• Resolving events and complex issues with an awareness of overlapping and different technology areas.
• Takes overall responsibility for the resolution of incidents and problems within the team. Oversees the resolution of complex incidents. Ensure that Analysts apply the right problem-solving techniques and processes.
• Partnering with product development to ensure that the business needs for each targeted segment are incorporated into product design and branding approaches .
• Identifying where IT designs can be strengthened and provide value to the bank.
• Providing technical delivery governance on all related IT platforms and delivering technical expertise for support in outage co-ordination.
• Embracing a Continuous Service Improvement approach to drive efficiencies and remove repetition to stream-line support activities.
• Level 3 or Advanced support for technical infrastructure components.
• Performing disaster recovery testing on a periodic basis in line with agreed service levels
• Providing support of release of changes into the production environment for managing and improving the operational run books and supporting documentation

Your skills and experience

• Demonstrable experience in upgrading, installing, configuring and supporting some or all of the technologies employed within Deutsche Bank’s Tooling & automation application stack including:
  • SRE
  • Production Specialist
  • Automation
  • SQL
  • ITIL/ITSM
  • Nexthink Infinity
  • Power Platform and Power Automate
  • Powershell Scripting
  • GCP
  • GitHub and GitHub Action
  • Ansible
  • Devops and CI/CD

• Demonstrable experience in playing leading role in a global level 3 SRE, Production Support, Automation and working within an ITIL framework.
• Experience of supporting complex application and infrastructure domains
• Experience with scripting languages such as: Powershell, Python, MSPL Scripting, Java, etc
• Working knowledge of standard tools (Service-Now, Confluence, JIRA)
• Comfortable working in a team with a diverse skill set, location and culture across different countries.
• Must be adaptable and quickly understand the new technologies / emerging markets.
• Excellent communication skills, with the ability to listen, understand and present clear solutions to problems.
• Proven track record in problem solving, within a medium to large enterprise environment.
  • The candidate will operate within a team for supporting the Global On-Call rota, facilitate weekend changes, and remote support where required.