Tester III - Software Testing

QA Strategy & Leadership

• Define and own the QA strategy, test approach, and release readiness for D365 CRM programs
• Lead and mentor manual and automation QA teams; perform reviews and quality audits
• Establish test standards, best practices, and governance across projects

Manual Testing (D365 CRM)

• Plan and execute functional, regression, SIT, UAT, smoke, and sanity testing
• Validate D365 modules such as Sales, Customer Service, Marketing, Field Service, Finance
• Test customizations, plugins, workflows, business rules, BPFs, security roles, and dashboards
• Perform integration testing with ERP, Power BI, SharePoint, Azure, and external systems
• Support data migration validation, reconciliation, and cutover testing

Automation Testing

• Design and maintain automation frameworks for D365 CRM
• Automate regression and critical flows using Selenium / Playwright / TypeScript / Java / C
• Execute API automation using Postman / REST Assured
• Integrate automation suites with CI/CD pipelines (Azure DevOps, Jenkins, GitLab)
• Track automation coverage, flaky tests, and execution metrics

Test Management & Defect Governance

• Create and maintain test plans, test cases, RTM, and execution reports
• Manage defect lifecycle, triage, prioritization, and closure with Dev and Product teams
• Use JIRA / Azure DevOps / HP ALM for test and defect management

Agile & Stakeholder Collaboration

• Actively participate in sprint planning, backlog grooming, daily stand ups, and retrospectives
• Collaborate with business users, developers, architects, and PMs
• Provide quality status, risk assessments, and go live recommendations to stakeholders

Mandatory Skills

• Strong experience in Microsoft Dynamics 365 CRM QA
• Manual testing across Sales, Service, Marketing, Field Service modules
• Automation using Selenium / Playwright
• API testing (Postman, REST tools)
• SQL for data validation and reconciliation
• CI/CD integration using Azure DevOps or Jenkins
• Test & defect management tools (JIRA, Azure DevOps, HP ALM)