Systems Operations Manager

SRE & Reliability Engineering

• Lead and mature SRE practices across platforms and application ecosystems.
• Define and manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets.
• Drive reliability, availability, scalability, and performance improvements.
• Establish proactive monitoring, alerting, and automated remediation strategies.
• Reduce operational toil through engineering-led solutions.

Platform & Application Support

• Own production support, platform operations, and service stability for business-critical applications.
• Ensure adherence to operational KPIs including availability, MTTR, incident reduction, and change success rates.
• Lead major incident management, problem management, and root cause analysis activities.
• Drive continuous service improvement initiatives.

Automation & Engineering Excellence

• Develop and implement automation strategies across infrastructure, application, and operational workflows.
• Automate deployment, recovery, patching, monitoring, and operational processes.
• Leverage Infrastructure as Code (IaC), CI/CD, and self-healing capabilities.
• Champion DevOps and GitOps engineering practices.

Observability & Platform Monitoring

• Establish enterprise observability capabilities across applications and platforms.
• Implement centralized logging, metrics, tracing, synthetic monitoring, and AIOps solutions.
• Drive adoption of tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, New Relic, AppDynamics, or OpenTelemetry.
• Improve visibility into platform health, customer experience, and business service performance.

Platform Transformation & Modernization

• Lead transformation initiatives involving cloud migration, platform modernization, containerization, and operational excellence.
• Partner with Architecture, Engineering, Security, and Infrastructure teams to modernize platforms.
• Drive resilience engineering, chaos testing, capacity planning, and disaster recovery improvements.
• Implement best practices for cloud-native operations and enterprise-scale support models.

Leadership & Stakeholder Management

• Build, mentor, and lead geographically distributed SRE and Support teams.
• Establish a culture of accountability, innovation, continuous learning, and operational excellence.
• Partner with business leaders, engineering teams, and senior stakeholders to align operational priorities with business objectives.
  • Provide executive-level reporting on service health, reliability trends, risks, and transformation initiatives.