Site Reliability Engineer II

Incident Triage & Resolution

• Act as the first line of defense in identifying, triaging, and resolving production incidents.

• Respond to and troubleshoot alerts from monitoring tools such as Datadog.

• Perform initial root cause analysis and escalate per service level agreements (SLAs).

• Collaborate with senior engineers to resolve escalated issues and provide timely communication to stakeholders.

Monitoring & Alerting

• Proactively monitor system health, performance metrics, and service uptime using Datadog.

• Manage and optimize alerting thresholds to detect anomalies while reducing false positives.

• Monitor and troubleshoot workloads in Kubernetes, including pod restarts, log analysis, and deployment rollbacks.

24/7 Support

• Participate in a rotational shift schedule (24/7), including weekends and holidays, to ensure continuous production support.

Collaboration & Communication

• Work closely with development, operations, and engineering teams to diagnose and resolve issues.

• Provide feedback on recurring issues and recommend process or tooling improvements.

• Partner with global teams, demonstrating strong cross-cultural collaboration skills.

Automation & Continuous Improvement

• Develop and maintain automation scripts or small tools using C#, Java, Python, PowerShell, or Bash.

• Contribute to CI/CD pipeline monitoring and reliability.

• Assist in building self-healing and automated recovery solutions to minimize manual intervention.

Documentation & Compliance

• Maintain comprehensive documentation of incidents, triage steps, and post-mortem analysis.

• Ensure all processes adhere to fintech compliance standards such as PCI DSS or ISO 27001.

Required Qualifications

• 4-6 years of experience in Site Reliability Engineering, DevOps, or a related role.

• Experience with incident triage, resolution, and escalation processes.

• Proficiency with Datadog or similar monitoring/observability tools.

• Strong scripting or programming skills in C#, Java, Python, PowerShell, or Bash.

• Experience with Kubernetes (monitoring, troubleshooting, scaling workloads) and containerized environments like Docker.

• Familiarity with SQL, MySQL, or NoSQL databases.

• Ability to work effectively in high-pressure, high-transaction fintech environments.

• Strong written and verbal communication skills for both technical and non-technical audiences.

• Ability to work in rotational 24/7 shifts, including weekends and holidays. Desired Skills

• Knowledge of cloud platforms such as Azure, AWS, or GCP.

• Familiarity with CI/CD pipelines, Helm charts, and deployment automation.

• Awareness of ITIL processes and agile methodologies.

• Understanding of regulatory and security compliance requirements in fintech (e.g., PCI DSS, ISO 27001).