Sr. DevOps Engineer
yash
Job Description
- Incident Analysis & Resolution: Troubleshoot and resolve L2 AWS and IoT incidents promptly, ensuring minimal downtime and SLA compliance.
- System Monitoring & Performance: Monitor cloud and IoT systems, respond to alerts, and take proactive actions to maintain uptime.
- SLA Maintenance & Reporting: Ensure SLA adherence by managing incidents efficiently and reporting on operational metrics.
- Runbook Execution & Documentation: Execute and enhance runbooks while maintaining clear documentation for operational processes.
- Collaboration & Escalation: Partner with cross-functional teams to resolve complex issues and manage escalations effectively.
- Continuous Improvement Initiatives: Automate and optimize operational workflows to enhance system reliability and reduce incident volume.
- Round-the-Clock Support: Provide 24/7 support through shift rotations, ensuring rapid response to critical incidents at all times.