Software Engineering
ripplehire
Job Description
- Provide production support for Java-based applications in a 24x7 support environment.
- Monitor application health and troubleshoot production issues.
- Analyze incidents, identify root causes, and provide timely resolutions.
- Support application deployments and maintenance activities.
- Work with development and infrastructure teams to resolve application issues.
- Perform log analysis and monitor application performance.
- Create and maintain support documentation and knowledge articles.
- Participate in on-call support and shift rotations as required.
- Ensure adherence to SLAs and support processes.