Tools Operations Engineer

Enterprise Patch Management (Primary Responsibility)

• Administer ManageEngine Patch Manager Plus
• Deploy operating system and application patches across enterprise environments
• Perform patch testing, scheduling and deployment
• Investigate patch failures and remediation activities
• Produce compliance and audit reports
• Work with infrastructure teams to maintain security compliance
• Improve patch deployment processes and operational efficiency

Enterprise Monitoring

• Support ScienceLogic monitoring platform
• Configure monitoring policies and alerting
• Investigate monitoring alerts
• Perform root cause analysis
• Improve monitoring coverage across infrastructure and cloud services
• Support dashboards and reporting

Infrastructure Support

• Support Windows Server and Linux environments
• Troubleshoot server, operating system and infrastructure issues
• Assist with Azure-hosted workloads
• Support core infrastructure services including Active Directory, DNS and networking
• Work with application and infrastructure teams to resolve production issues

Automation & Continuous Improvement

• Develop simple automation where appropriate using PowerShell, Bash or Ansible
• Improve operational processes
• Assist with scripting repetitive administrative tasks
• Contribute to operational documentation and knowledge sharing

Collaboration

• Work closely with Infrastructure, Security and Cloud Engineering teams
• Participate in incident response and problem management
• Communicate effectively with technical and non-technical stakeholders
  • Support operational projects and service improvements