Site Reliability Engineering Specialist

   Provide end-to-end SRE ownership for the Global Fabric service, ensuring platform reliability, performance, resilience, and operational excellence. 
•    Own incidents across the customer journey, from detection through to resolution, working with the appropriate ASGs and support teams. 
•    Act as the primary operational escalation point for CF-related incidents participating in an on-call rota.
•    Escalate complex technical issues appropriately and coordinate resolution activities
•    Manage incidents through ServiceNow and track defects and improvements through Jira.
•    Perform root cause analysis and implement preventative actions to prevent recurrence along with providing documentation and knowledge transfer sessions. 
•    Design, implement, operate, and continuously improve observability and monitoring solutions using Dynatrace.
•    Drive automation initiatives using Ansible, scripting, CI/CD pipelines, and GitOps practices to reduce operational toil and improve service reliability.
•    Define, measure, and report service health metrics, SLIs, SLOs, error budgets, and operational performance dashboards.
•    Fulfil operational service requests in line with agreed SLAs. 
•    Support onboarding of new customers and operational readiness activities.
•     Analyse platform, network, and service trends to identify reliability and optimisation opportunities.