Engineering Lead
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Job Description
- Solution Development: Design, develop, and implement automation solutions using Microsoft Power Platform (Power Automate, Power Apps) and ServiceNow. Create custom workflows, forms, and applications to automate business processes and enhance user experience.
- Integration Management: Integrate Microsoft and ServiceNow platforms with other enterprise applications using APIs, web services, and middleware. Ensure seamless data flow between systems and maintain data integrity across integrated applications.
- Testing and Quality Assurance: Conduct thorough testing of automation solutions to ensure functionality, performance, and compliance with business requirements. Implement best practices for code quality, documentation, and version control.
- Observability and Maintenance: Monitor the performance of automation solutions and troubleshoot issues as they arise. Perform regular maintenance and updates to ensure optimal functionality and security of automation applications.
- Documentation: Create and maintain comprehensive documentation for automation solutions, including design specifications, user guides, and technical manuals. Document processes, workflows, and integration points for future reference and knowledge transfer.
- User Training and Support: Provide training and support to end-users and team members on automation tools and processes.Develop training materials and conduct workshops to facilitate user adoption of automation solutions.
- Collaboration and Stakeholder Engagement: Work closely with cross-functional teams, including business analysts, project managers, and IT staff, to ensure alignment on automation initiatives. Engage with stakeholders to gather feedback and make necessary adjustments to automation solutions.
- Performance Metrics and Reporting: Define and track key performance indicators (KPIs) to measure the effectiveness of automation solutions. Generate reports and dashboards to communicate the impact of automation on business processes and operational efficiency.
- Continuous Improvement: Stay updated on the latest trends and advancements in automation, AI, and relevant technologies.Identify areas for continuous improvement and propose enhancements to existing automation solutions.
- Governance and Compliance: Ensure that automation solutions adhere to organizational policies, governance frameworks, and compliance requirements. Participate in risk assessments and audits related to automation initiatives.
- Innovation and Research: Explore and evaluate new technologies, tools, and methodologies to enhance automation capabilities. Conduct research on industry best practices and competitor strategies to inform decision-making and innovation.
- Change Management: Analyze the impact of automation on organizational processes and culture, making recommendations for change management strategies. Assist in developing communication plans to inform stakeholders about automation initiatives and their benefits.