Senior AI/ML Engineer

- Configure and optimize enterprise AI search solutions using Kore.ai SearchAI

- Design and implement efficient content chunking strategies for structured and unstructured data

- Build and manage content ingestion workflows for enterprise knowledge repositories

- Optimize retrieval pipelines to improve search relevance and response accuracy

- Perform retrieval quality testing, relevance evaluation, and search performance analysis

- Support migration initiatives from SearchAssist to SearchAI environments

- Validate enterprise content against ingestion standards and technical requirements

- Analyze retrieval patterns and recommend improvements using data-driven insights

- Troubleshoot indexing, ingestion, ranking, and retrieval-related issues

- Collaborate with AI and engineering teams to improve semantic search capabilities

- Contribute to AI-powered search innovations, intelligent assistants, and agentic AI solutions

- Participate in architecture discussions and best-practice implementation for enterprise AI platforms