Ops / SRE Support Engineer

Production Support & Operations  
• Monitor and support production systems across applications, infrastructure, and cloud services  
• Respond to incidents, troubleshoot issues, and drive timely resolution 
• Perform root-cause analysis and contribute to post-incident reviews 
• Maintain operational runbooks and standard operating procedures 

Observability & Monitoring  
• Work with logs, metrics, traces, and alerts to ensure system visibility 
• Build and maintain dashboards and alerts using modern monitoring tools 
• Improve signal quality through alert tuning, deduplication, and noise reduction 
• Support Open Telemetry (OTEL) based instrumentation and telemetry 
collection from modern monitoring tools like Tempo, Loki, Prometheus, Grafana, etc.  

Incident Management & Reliability  
• Participate in on-call rotations and incident response processes 
• Support triage, escalation, and communication during incidents 
• Help improve MTTR (Mean Time to Resolve) and MTTD (Mean Time to Detect) 
• Contribute to defining and tracking SLIs, SLOs, and error budgets 
Automation & Efficiency  
• Develop scripts and automation for operational tasks using Python, Bash, or 
similar  
• Assist in automating incident response, alert handling, and remediation 
workflows  

• Support CI/CD pipelines and deployment processes 

Cloud & Platform Support  
• Operate and support systems running on Microsoft Azure 
• Support containerized environments using Docker and Kubernetes 
• Work with cloud-native monitoring tools such as Azure Monitor and Log Analytics 

AI-Enabled Operations Support  
• Assist in using AI-assisted tools for incident investigation and troubleshooting 
• Support correlation of events, anomaly detection, and intelligent alerting 
• Help maintain telemetry pipelines and operational data flows