Lead Site Reliability Engineer

• Reliability Engineering
  • Design & maintain resilient systems ensuring high availability, scalability, and fault tolerance.
  • Ensure effective Disaster Recovery (DR), failover strategies, and resilience engineering across environments.
  • Improve platform reliability, observability, and performance across cloud and on‑premises systems.
  • Establish and maintain SLIs, SLOs, and error budgets to measure and govern service reliability.
  • Take ownership of production availability, capacity planning, performance tuning, and long‑term reliability initiatives.

Automation, DevOps & NetOps

• • Drive automation for infrastructure provisioning, deployment, monitoring, and operational workflows.
  • Develop and implement auto‑remediation and self‑healing solutions to reduce manual intervention.
  • Manage CI/CD pipelines and Infrastructure as Code (IaC) frameworks for secure, repeatable deployments.
  • Implement and manage zero‑downtime deployment strategies (blue‑green, canary, rolling).
  • Support containerized and cloud‑native platforms including Kubernetes, Docker, and distributed systems.
  • Support NetOps tooling and network observability, ensuring visibility into network performance, events, and operational health.

Incident, Problem & Event Management

• • Perform incident management, production troubleshooting, and lead RCA/PMIR (Postmortem) for critical outages.
  • Proactively identify reliability gaps, performance bottlenecks, and operational risks.
  • Optimize incident, event, and problem management processes to reduce MTTR and improve operational efficiency.
  • Define and maintain the event catalog, thresholds, and remediation workflows.
  • Develop event response protocols and ensure teams are trained for rapid incident handling.

Observability & Monitoring

• • Build and maintain observability solutions using monitoring, logging, tracing, and alerting platforms.
  • Implement APM, distributed tracing, and proactive alerting to detect issues early.
  • Integrate network telemetry and NetOps monitoring tools into the overall observability stack.
  • Collaborate with stakeholders to improve event coverage and post‑event learning.
  • Experience with AI‑assisted observability, anomaly detection, and predictive alerting.

Deployment & Operational Readiness

• • Own the quality of new release deployments for the PSO.
  • Conduct operational readiness assessments and manage deployment risk.
  • Ensure supportability for new applications, platform releases, and infrastructure changes.
  • Coordinate with internal/external stakeholders to drive continuous service improvement.

Cross‑Functional Collaboration

• • Work closely with Development, Platform Engineering, Product, T&E ICE, and Service Support Architects to embed reliability best practices.
  • Collaborate with vendors and engineering teams to enhance system reliability and operational excellence.
  • Support new product productization as SGS technical expert and ensure operational readiness.
    •  business value