Lead Infrastructure Engineer
wellsfargojobs
Job Description
- Lead reliability and operational support for Workplace Technology platforms serving a global workforce.
- Drive the adoption of Site Reliability Engineering (SRE) practices, including service health monitoring, SLOs, SLIs, and operational metrics.
- Lead response and recovery efforts during major incidents, coordinating across technology teams to restore services and minimize business impact.
- Drive root cause analysis and continuous improvement initiatives to improve service stability and prevent recurring issues.
- Champion automation, self-healing capabilities, and process simplification to reduce operational toil.
- Build and enhance observability capabilities using monitoring, telemetry, logging, and user experience insights.
- Partner with engineering teams on platform modernization, cloud adoption, resiliency improvements, and operational readiness.
- Establish operational governance, risk controls, and compliance practices across supported services.
- Lead capacity, availability, and performance management activities to ensure services scale effectively.
- Provide technical leadership, mentoring, and guidance to engineers and support teams operating in a global environment.