Systems Reliability Engineer II

• Troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels. 
• Collaborate with developers to identify and improve product serviceability by addressing defects. 
• Analyze customer data to enhance product reliability and mitigate risks. 
• Foster partnerships with technology allies for issue resolution and ecosystem improvements. 
• Mentor and guide junior team members, promoting a collaborative and growth-oriented team environment. 
• Contribute to and expand knowledge bases, facilitating continuous improvement efforts. 
• Champion customer needs by gathering feedback and advocating for product enhancements. 
• Provide rotational support coverage during weekdays and off-hours as necessary. 

What You Will Bring 

• 4-6 years of experience in Systems Reliability Engineering or similar roles. 
• Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, and Cloud technologies. 
• Proficient in both written and verbal communication for effective collaboration across teams. 
• Experience resolving complex technical issues directly with customers. 
• Degree in Engineering or Computer Science preferred. 
• Customer-driven mindset with a focus on delivering high-quality support experiences. 
• Familiarity with technologies from partners like VMware, Citrix, and Microsoft. 
  • Ability to develop tools and contribute to improving internal and external knowledge bases.