Engineering Manager

• Possessing 10-12 years of progressive experience in engineering management, specifically leading ITSM and application support teams within a complex enterprise environment, is essential for this role.
• This position operates under a hybrid work model, requiring a balanced presence in the Noida office for collaborative team activities and strategic planning sessions, complemented by remote work flexibility.

Required Skills:

• Demonstrated leadership in managing and optimizing AWS cloud services, including foundational understanding of core components and best practices for enterprise application support.
• Proven expertise in leveraging ServiceNow (SNOW) for comprehensive service delivery management, including advanced configuration and process automation within ITSM frameworks.
• Extensive experience with .NET development and architecture, guiding teams in maintaining and enhancing critical business applications.
• Strong leadership in implementing and managing containerization technologies such as Kubernetes, AKS, and Docker for scalable application deployments and operations.
• Deep understanding and practical application of various ITSM tools and methodologies to drive operational efficiency and service excellence.

Preferred Skills:

• A strong preference for candidates possessing a comprehensive understanding of the healthcare domain, including industry-specific regulations and operational nuances.

Job responsibilities

• Lead and manage a team of engineers responsible for ITSM and application support, ensuring high performance and continuous improvement across all initiatives.
• Drive the end-to-end delivery of ITSM solutions and application support initiatives, maintaining accountability for project timelines, quality, and successful outcomes.
• Oversee the strategic design, implementation, and continuous optimization of ITSM processes and tools, leveraging platforms like ServiceNow to enhance service delivery.
• Guide and empower team members in troubleshooting complex application issues, ensuring timely and effective resolutions to minimize service disruptions and maintain operational continuity.
• Establish, enforce, and continuously refine best practices for incident, problem, and change management within the ITSM framework to achieve operational excellence.
• Mentor and develop engineering talent, fostering a culture of technical excellence, innovation, and professional growth within the ITSM and application support team.
• Collaborate strategically with cross-functional teams, including development, operations, and business stakeholders, to ensure seamless application performance and robust support.
• Define, monitor, and analyze key performance indicators (KPIs) for ITSM and application support, driving data-informed decisions for continuous service enhancement and efficiency.
• Manage the operational aspects of cloud-based applications and infrastructure, with a strategic focus on AWS, Kubernetes, AKS, and Docker environments.
• Ensure the effective utilization and evolution of .NET technologies within supported applications, guiding the team on maintenance, enhancements, and architectural improvements.
• Develop and execute strategic roadmaps for ITSM and application support, aligning with broader organizational goals and anticipating future technological advancements.
• Facilitate clear and effective communication and collaboration with all stakeholders to thoroughly understand requirements and deliver solutions that consistently meet business needs.
  • Implement and oversee robust monitoring and alerting systems to proactively identify and address potential issues in application performance and availability before they impact users.