Engineer

cardinalhealth

Bangalore 6 Years Exp Posted 62d ago

Assist in the design, development, and deployment of sophisticated conversational AI applications.
Develop configurable solutions leveraging Google’s Gemini model to provide AI-driven solutions for contact center agents to support the case channel.
Develop intelligent AI solutions leveraging Google Agent Assist and Google Conversational Agents to drive improvements to the agent and customer experience.
Collaborate with cross-functional teams to understand requirements and build/deploy solutions that meet their needs.
Integrate Google Agent Assist and Google Conversational Agents with key contact center technologies (Genesys, Verint) and CRM platforms (Salesforce, SAP).
Ensure the quality, performance, and security of custom code across the Google AI platform.
Leverage Google Customer Engagement Suite to implement capabilities to contact center agents across various channels such as case, phone, email and chat.
Configure and customize Google Gemini, Google Agent Assist and Google Conversational Agent to meet specific business needs.
Set up and manage knowledge bases in the Agent Assist console.
Train Smart Reply models and manage allowlists.
Troubleshoot and resolve technical issues related to Google AI applications.
Stay updated with industry trends and emerging technologies in conversational AI.