VP, Solutions Architect

• Partner with sales, marketing, client solutions, and operations to qualify opportunities, shape the value proposition, and set the win strategy.
• Design tailored AI and automation solutions across the client journey, including conversational and agentic AI, agent assist, quality and performance intelligence, workflow automation, and analytics.
• Deliver complete solutions under tight timelines, and manage the operational, regulatory, and commercial risks that come with them.
• Define the data architecture, integration path, and security and privacy controls each solution depends on, and work with IT and information security to validate them.
• Build the business case for every solution, including baseline, projected outcomes, ramp assumptions, and the measurement plan that proves value after go live.

Product and platform contribution

• Feed client requirements, competitive gaps, and field learning into the product roadmap, and advocate for the capabilities that will win the next ten deals rather than only the current one.
• Convert one-off solution work into reusable assets, including reference architectures, accelerators, demo environments, and standard configurations.
• Partner with product, engineering, and data science teams on scoping, prioritization, and release planning, and help define what good looks like before a capability is built.
• Prototype and demonstrate new capabilities, using working artifacts rather than concept slides to test ideas with clients and internal stakeholders.
• Establish and apply responsible AI standards covering model selection, evaluation, human oversight, bias testing, and auditability, and make those standards visible to clients.

Client and market engagement

• Engage prospects and existing clients alongside sellers and client solutions partners, acting as the senior AI and digital authority in the room.
• Translate technical design, differentiation, and commercial outcomes for audiences ranging from operations leaders to the C-suite and procurement.
• Build durable relationships at multiple levels within accounts and establish ResultsCX as a credible advisor on applied AI.
• Track the AI, automation, and customer experience technology landscape, and articulate where the market is heading and what it means for our clients.

Partner and commercial strategy

• Evaluate, select, and manage technology partners, and decide deliberately where we build, where we buy, and where we integrate.
• Support pricing strategy across products, services, and partner components, including licensing models, consumption costs, and gain share or outcome-based structures.
• Model the unit economics of AI solutions, covering inference and platform costs, labor impact, and the margin profile over the life of the contract.

Collaboration and governance

• Work across global functions including sales support, operations, finance, legal, IT, and program management.
• Develop strong working relationships with the senior leadership team, and give them a clear view of solution risk, feasibility, and investment need.
• Safeguard sensitive client and consumer information at all times and maintain the highest standard of confidentiality.

We are looking for someone who has:

• Proven track record designing and winning complex AI, automation, or digital transformation solutions in an enterprise services environment.
• Working fluency with the modern AI stack, including large language models, retrieval, agentic workflows, orchestration, and evaluation, at a level sufficient to challenge vendors and guide engineers.
• Experience contributing to product direction, whether as a product owner, a solution architect embedded with product teams, or a founder of an internal capability.
• Strong command of contact center and customer experience operations, and of the platforms that support them.
• Experience delivering in regulated industries, with healthcare, financial services, telecommunications, or media preferred.
• Experience structuring and managing third-party technology partnerships.
• Excellent ability to understand client business drivers and connect them to a defensible solution and commercial model.
• Comfort operating across geographies and navigating the complexity of a global business.
• Consistent high performance, personal accountability, and alignment to the Results Way.

Preferred Education and Experience

• Experience at ResultsCX or in the wider business process outsourcing industry.