DevOps Engineer

    Handle Incidents and Service Requests in 3rd Level Support for the Broker and LPS applications, ensuring timely and accurate resolution.

·       Daily Monitoring the Broker and LPS backend services, applications and interfaces to ensure stability, availability, and proper system behavior.

·       Perform proactive and reactive Problem Management, including detailed root cause analysis and preparation of both workaround and permanent solution proposals.

·       Support the Service Owner in the preparation and execution of Change Requests according to ITIL processes.

·       Participate in operational acceptance tests and rollout activities, ensuring production readiness.

·       Execute smoke tests on various environments to validate service functionality and early identify potential issues before deployment and “Going-Live”.

·       Create ad-hoc database reports based on Service Requests and operational needs.

·       Optimize the performance of database queries and existing SQL reports, identifying opportunities for improving overall system efficiency.

·       Develop and propose improvement measures for processes, system components (especially the existing PACKSTATION Broker applications and their interfaces), and operational workflows.