Custom Software Engineer

Own customer environments across application and infrastructure layers (configs, deployments, patching, scaling)
Execute and automate runbook-driven tasks (SQL scripts, queue management, data fixes, restores)
Build automation using PowerShell, Python, and GitHub Actions to convert manual processes into self-service workflows
Use AI tools (Copilot, Claude AI) for code generation, log analysis, and faster root cause analysis
Monitor system health using Datadog (APM, logs, dashboards, monitors)
Respond to alerts via on-call tools (PagerDuty, Opsgenie, ServiceNow) and ensure timely incident resolution
Troubleshoot and resolve incidents across both application and infrastructure layers
Partner with SRE to ensure overall platform reliability
Participate in a 24x7 on-call rotation
Document processes and mentor junior engineers
Continuously identify and eliminate operational toil through automation