SRE Engineer
citi
Job Description
- Support Management:
- Technical Support for Collaboration Service Platform.
- Technical Support for Jira integration with developer pipeline service.
- Technical support for Jira on-premise to Jira Cloud migration.
- Troubleshoot technical issues and manage customer expectation.
- Reduce recurring issue using root cause analysis.
- Proactively monitor and manage infrastructure stability and performance.
- Technology Management:
- Upgrade existing product along with Engineering.
- Adopt new technology that gives competitive advantage to Citigroup Developers.
- Identify automation opportunity and implement solution to improve operational efficiency and user experience.
- Adopt AI solution to improve developer experience.
- Manage infrastructure level risk & compliance issues as per Citi guidelines