Assistant Manager
vodafone
Job Description
- Provide L2 operational support and technical ownership for AWS-hosted microservices and REST API services.
- Monitor application health and perform structured troubleshooting across application, API, container, network, DNS and access layers.
- Investigate and resolve production issues impacting cloud-native applications and platform services.
- Support incident, problem and service request management processes, including P1/P2 incident recovery activities.
- Perform root cause analysis, maintain known error records and drive corrective actions to closure.
- Monitor SLA/KPI performance, minimise breach risks and maintain operational documentation and runbooks.
- Troubleshoot AWS services including VPC, Route 53, WAF, IAM, Load Balancers, certificates, secrets and networking components.
- Manage and support Amazon EKS/Kubernetes environments including clusters, pods, deployments, services, ingress, ConfigMaps, Secrets and autoscaling.
- Utilise logs, metrics, traces and monitoring tools to diagnose issues and validate service restoration.
- Develop and maintain dashboards, alerts, synthetic monitoring and health checks to improve service visibility.
- Automate repetitive operational activities using Shell scripting, Python and AWS-native automation capabilities.
- Support responsible AI and AIOps initiatives including event correlation, anomaly detection, incident summarisation and guided remediation.
- Participate in operational reviews, governance activities, audit readiness checks and continual service improvement initiatives.
- Collaborate effectively with platform, network, security, database and vendor teams to ensure service stability.