TechOps-CloudOps-DevOps-Senior

• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Alerting, monitoring and Triage

• Build and maintain comprehensive monitoring and alerting to proactively identify performance degradation and application disruptions
• Perform end to end triage and in depth troubleshooting of production incidents by analysing logs, telemetry signals, and related diagnostic data to quickly identify root causes and restore service
• Implement ML models that analyse telemetry, logs and metrics to predict and prevent incidents before they impact users.
• Implement best in class detection mechanisms to reduce mean time to detect (MTTD) and accelerate incident response
• Develop systems that learn from historical incidents, continuously improving diagnostic accuracy and accelerate incident response time
• Build innovative, scalable alerting solutions across a heterogeneous technology landscape, including AWS, Unix, and Mainframe platforms.
• Develop and maintain synthetic monitoring to simulate real user interactions and ensure early detection of failures.
• Perform daily health checks, triage and troubleshoot alerts, and resolve issues to minimize downtime and user impact.
• Conduct trend analysis, identify recurring patterns, and partner with application teams to enhance system reliability and availability

Incident Management

• Participate in standard incident management processes, leveraging incident playbooks, diagnostic tools, and technical expertise to quickly identify impact and restore service
• Proactively trigger incident management when early signals indicate potential disruption
• Review and act on maintenance notifications, service advisories, and platform updates to mitigate operational risks.
• Maintain a centralized incident response playbook, ensuring steps, processes, and escalation paths are clearly documented.
• Document incidents, recovery steps, and learnings, and communicate them to relevant stakeholders to drive continuous improvement

Problem Management:

• Collaborate closely with application (App) development teams to identify, diagnose, and resolve operational problems impacting the platform or applications.
• Act as a bridge between platform operations and development teams to ensure timely root cause analysis and implement permanent fixes.

Collaboration and Continuous Improvement

• Work collaboratively with developers, DevOps engineers, and IT stakeholders to improve performance, reliability, and operational maturity.
• Continuously refine alerting to reduce false positives and false negatives.
• Stay current with emerging observability tools, monitoring strategies, and SRE practices.
• Promote and support adoption of Site Reliability Engineering (SRE) principles across teams.
• Participates in special projects and performs other duties as assigned
  • Willingness to work in a 24×7 support model, as needed