AI Automation Engineer
avispl
Job Description
- Engineer, deploy, and configure AI-driven agents, assistants, and automation workflows that integrate with ITSM platforms, monitoring tools, collaboration platforms, and operational systems.
- Implement agentic AI solutions to automate service workflows, incident triage, diagnostics, remediation, and workplace technology management.
- Develop integrations using APIs, webhooks, connectors, and automation platforms to enable seamless AI operations.
- Ensure AI solutions are production-ready, secure, scalable, and reliable, with ongoing monitoring and performance tuning.
- Support testing, validation, deployment, and early-life operations, including troubleshooting and operational handoff to support teams.
- Create technical documentation, runbooks, and operational procedures to enable knowledge transfer and long-term support.
- Maintain, enhance, and standardize reusable AI automation components, frameworks, and solutions.
- Provide technical expertise in customer and internal discussions, driving innovation and identifying opportunities to expand automation capabilities.
- Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.