Site Reliability Engineering Professional

  Actively lead the ServiceNow platforms across BT, proactive monitoring of system health and performance resolution of system defects, delivery of service requests
    Capable for full ownership, innovation, and continuous improvement of operational processes
    Constantly engage with service teams to develop intelligence and maintain a high technical standard and availability of the platform. Fully covering progressive dev/ops methods of working.  
    Decision Making - Gathers information, and analyses different scenarios, assesses alternative resolutions and reaches a decision. 
    Proactively lead on the end-to-end health of the IT services, by using the proactive tools to monitor customer journeys
    Manage incidents and planned outages within a regulated environment
    Design and implement automation for monitoring, remediation, deployments, and operational tasks
    Build and maintain ServiceNow with CI/CD pipelines and enterprise tools
    Support DevOps and SRE adoption across teams
    Deliver on AIOPs initiatives to automate incident resolution and to proactively resolve platform issues

Essential Skills / Experience

    Hold ITIL Foundation or similar certification and confidently display knowledge of incident management practice.
    Understand how incident management connects with change, problem, and other ITIL practices.
    Convey clearly through professional verbal and written updates during incidents and coordination activities.
    Understand diagnostic tools like NetBrain, TSNA, Ansible, ThousandEyes etc. for troubleshooting help.
    Prioritise tasks effectively and collaborate well with internal teams and external partners.
    Demonstrate team management skills that helps engagement, performance, and operational stability.
    Maintain a strong customer‑focused mindset to ensure helpful, timely, and professional service experiences.
    Demonstrate soft skills like proactivity, ownership and flexibility as part of professional maturity.
    Strong experience in SRE, production help, or platform reliability roles